Our Warranty
At Espresso Machines Southeast, we believe in our products. That’s why we have a warranty to protect your espresso machines, ice makers, and other coffee gear. We want you to feel good about your purchase, so here’s what our warranty covers.
1. Coverage Period
Our warranty is typically two years unless otherwise noted. Warranty coverage is provided through the manufacturer, dealer, or distributor, depending on the brand of the product. For most manufacturers, the warranty will begin from the date of purchase. This information can be found on the product page or in the documentation included with your purchase.
2. What’s Covered
Our warranty protects against defects in materials and workmanship under normal use. Specifically, the warranty covers:
- Defective Parts: If any part of your product is found to be defective due to manufacturing issues, we will repair or replace it at no cost to you.
- Labor Costs: For home machines, the warranty includes parts and labor limited to the manufacturer’s defects unless otherwise noted. If a product requires service under warranty, we will cover the labor costs associated with the repair.
3. What’s Not Covered
While we strive to provide comprehensive coverage, certain situations are not covered under our warranty:
- Misuse or Abuse: Damage resulting from improper use, neglect, or abuse of the product is not covered.
- Normal Wear and Tear: Components that naturally wear out over time, such as gaskets, seals, or other consumables, are not included.
- Improper Installation: Any damage resulting from improper installation or failure to follow the provided instructions will void the warranty.
- Modifications: Any modifications made to the product without express written consent from Espresso Machine Depot will void the warranty.
- Commercial Use: The commercial use of items intended for home use voids the warranty with NO exceptions.
4. Returns and Packaging
We will not accept returns, warranty shipments, or exchanges without the original packaging. A machine or grinder shipped without the original packaging is almost certainly going to be damaged during transportation. It is advisable to keep the packaging in case of warranty issues or future maintenance and repairs. The original packaging is specifically engineered to reduce the possibility of shipping damage.
5. 30-Day Return Policy Summary
We have a 30-day money-back return policy on all espresso machines, grinders and ice makers. To qualify for a refund, the item must be returned in like-new condition, with all original accessories included, and in its original, undamaged packaging. The product must be clean and packaged according to the specifications we provide. If the product is returned in this condition, you will receive a full refund minus all shipping costs.
We reserve the right to charge a restocking fee as outlined in our terms and conditions if the product is not returned as specified above. Additionally, we reserve the right to refuse a trial for any reason. Only one trial is allowed per customer unless otherwise specified.
6. Repair Services
How to Obtain Warranty Service:
- Contact Espresso Machines Southeast Customer Service at (770) 272-4357 or service@espressomachinessoutheast.com to obtain a Return Merchandise Authorization (RMA) number.
- Package the espresso machine securely in its original packaging (if possible) or in suitable packaging to prevent damage during shipping. [original packaging is ideal]
- Clearly mark the RMA number on the outside of the package.
- Ship the espresso machine, prepaid, to the address provided by Customer Service.
Customer is responsible for all shipping costs associated with returning the espresso machine for warranty service. Seller will pay for return shipping of the repaired or replaced machine to Customer.
